Government hotline 12345 Zhenjiang, Jiangsu Zhenjiang, Jiangsu Province who work on-site Municipal Committee, vice mayor Chen Chiu Huang (left) Sina Technology (right) interview
Sina Technology News May 5 news, from a search on Baidu, Government hotline, Sina science and technology has also recently went to the birthplace of 12345 Zhenjiang, Jiangsu Province Government hotline investigation, trying to unveil the rapid development of the hotline behind.
integration of government services, telephone numbers beginning
12345 This special service number actually was first approved in 1999.
1999 年 6 25, the former Ministry of Information Industry issued a Dedicated telephone number, commonly known as the mayor's hotline.
Phone innovation often over time and be forgotten. Fujian Zhangzhou is considered the birthplace of 110 different phones, on which city the country is . The mayor of the past not the same as the hotline,
port city of the living room big city square, Zhenjiang Municipal Committee, Deputy Mayor Chen said that according to Huang. Behind him, a few long lines on the table, Zhenjiang,
4 years ago, the whole country this number is not 12345, then consult complaint telephone number of government departments, including the 12319,12333,12315 and so on. All of a sudden, in addition to 114,110,119,112, etc., the various special service phone numbers began to rise.
departments are open, then it is hard to remember, but many government departments hotline number, if not the special short words, but could not remember
the Zhenjiang municipal government leaders will look beyond the major. Party Secretary Xu Jinrong and Zhenjiang Zhenjiang Municipal Committee and mayor Liu Handong view that many government departments simply record telephone transmission, can not solve the problem on the spot; there are some problems, for various reasons, do not do drag, or even nothing, causing public discontent, affecting municipal government decision-making executive ability, credibility and cohesion.
the direct leadership of the two principal concerns, the Zhenjiang municipal government departments began the integration of the hotline, but even then did not expect the government hotline set off a national integrated campaign.
phone numbers from the 24-1 transformation
according Zhenjiang Zhenjiang municipal government offices and the introduction of China Telecom, before integration, the Bureau of Zhenjiang City commissioned a total of 24 Foreign Service phone number. From July 13, 2009, the Zhenjiang municipal government service hotline 12345 integration began preparations for the opening. Zhenjiang municipal government explicitly proposed to Expanded meeting of all city specific deployment.
integration of the external features only one: 24 government departments, the hotline number into one number, ie 12345; operations was changed to , Zhenjiang municipal government office took the case in less than two months to build this platform.
and 114 as a phone number 12345 appears to be, in fact, a service platform, including the front desk to answer, answer, transfer, send one and so on, by the 12345 hotline in conjunction with the network traffic class unit commitment; background answer difficult problems, including supervision, reminders, supervision, comprehensive situation analysis, important information is reflected, etc.), the entire process of supervision by the Zhenjiang municipal government office Ducha Shi commitment. It is reported that the Government hotline Zhenjiang 12345 There are currently twelve lines, can be realized 7x24-hour service.
problems can be resolved by the operator on-site, 10% of the calls by the three government departments at the same time call resolution, and the remaining 5% by the government to send a single, post replies, Tai Fook said.
alternative government policies, information consulting services
and, a hundred business information services to provide users with different life, Although both services, the word is easy for telecom operators, but for the government, but it is a huge change in the concept.
by the, in Zhenjiang, 12345 into the amount of catching up with the phone number of 114 calls. Since the hotline since it opened, including housing construction have been incorporated into human society, education, industry and commerce, public security, environmental protection, and 65 people live and work with closely related functions of the unit.
According to statistics, as of April 2011, 12345 hotline to answer public calls have been more than 28 times, the hotline through rate of 95% or more, online traffic solutions on behalf of more than 24 times, three-way calling 2 times more than a thousand pieces of line solution, a solution rate of 80% or more, delivery of work orders 2 million pieces, gone through re-run rate of 97.82%, 99.14% satisfaction rate people.
Nevertheless, the assessment of the 12345 hotline is not what they say goes by the municipal government departments, Zhenjiang municipal government has specially organized a group of Zhenjiang City, public inspectors, about 100 people, are enthusiastic representatives of the people, the Government hotline specifically judge the effect of 12345. The largest public oversight group of young 73-year-old, the youngest 24 years old.
Zhenjiang Zhang Huai public supervision and team leader talked about the real feelings, he said, see the phone operator and the department. We Inspector panel members that the operator of the 12345 are satisfied, regardless of attitude, recovery, process. 65 related to the government bureau commissioned, the district government offices related interfaces are extremely busy every day.
Zhenjiang model template effect
if the revenue with telecom operators to theory, the entire platform, a hundred this is incomparable. Zhenjiang 12345 overall cost of a year is 80 million.
new government hotline how much the cost, whether the establishment of such a platform will be a substantial increase in expenditure, which is outside the substance of concern. In this regard, Zhenjiang Municipal Government Deputy Secretary-General, Office of the Gutai Fu said that the cost can be open, platform constructed by China Telecom Zhenjiang branch, including the operator's wages, including dozens of year Zhenjiang Telecom to pay 80 million dollars. In the past, departments operate independently, and other expenses add up the cost of more than six times now.
Zhenjiang Municipal Government Deputy Secretary-General, Office of the Gutai Fu (right) photo
Sina Technology interview, he said, compared with the respective government departments MBT Panda over the last few months set up a hotline, in fact, through the integration effect and Outsourcing Customer Service business, reducing costs.
but also a win-win situation, the government hotline build a bridge between the Government and people to improve people's satisfaction, improve government efficiency; Meanwhile, China Telecom, the operator realized from the traditional Class of service outsourcing government work to undertake the transformation of the results beyond the expectations of government, but also for operators in the government and establish a brand for the future expansion of government and enterprise customers a solid foundation.
the effect of such a model has long reflected, can be seen from the Baidu search, over 12,345 mbt sandals sale government hotline has been set up like mushrooms, no matter which operator by the construction, local governments have adopted Zhenjiang hot model use the 12345 number.
12345 Municipal Government Services hotline is open for non-emergency call service platform. Since now, functional changes have already become members of the public to the government of the problem, for consultation and advice is an important channel.
and December 2010, Nanjing, The name change shows that both the platform and the hotline will greatly upgrade the functions.
According to Director of Zhenjiang City Ducha Shi said Liu Weihua, 2011, 12345 Government hotline will also be networked interactive features such as: the public can log on via the Internet 12345 pages, fill in pieces of demands for documents or query demands situation; or will be released to the public service hotline 12345 QQ, QQ way through the line to answer public questions.mbt shoes sale (JUVENILE)
Sina Technology News May 5 news, from a search on Baidu, Government hotline, Sina science and technology has also recently went to the birthplace of 12345 Zhenjiang, Jiangsu Province Government hotline investigation, trying to unveil the rapid development of the hotline behind.
integration of government services, telephone numbers beginning
12345 This special service number actually was first approved in 1999.
1999 年 6 25, the former Ministry of Information Industry issued a Dedicated telephone number, commonly known as the mayor's hotline.
Phone innovation often over time and be forgotten. Fujian Zhangzhou is considered the birthplace of 110 different phones, on which city the country is . The mayor of the past not the same as the hotline,
port city of the living room big city square, Zhenjiang Municipal Committee, Deputy Mayor Chen said that according to Huang. Behind him, a few long lines on the table, Zhenjiang,
4 years ago, the whole country this number is not 12345, then consult complaint telephone number of government departments, including the 12319,12333,12315 and so on. All of a sudden, in addition to 114,110,119,112, etc., the various special service phone numbers began to rise.
departments are open, then it is hard to remember, but many government departments hotline number, if not the special short words, but could not remember
the Zhenjiang municipal government leaders will look beyond the major. Party Secretary Xu Jinrong and Zhenjiang Zhenjiang Municipal Committee and mayor Liu Handong view that many government departments simply record telephone transmission, can not solve the problem on the spot; there are some problems, for various reasons, do not do drag, or even nothing, causing public discontent, affecting municipal government decision-making executive ability, credibility and cohesion.
the direct leadership of the two principal concerns, the Zhenjiang municipal government departments began the integration of the hotline, but even then did not expect the government hotline set off a national integrated campaign.
phone numbers from the 24-1 transformation
according Zhenjiang Zhenjiang municipal government offices and the introduction of China Telecom, before integration, the Bureau of Zhenjiang City commissioned a total of 24 Foreign Service phone number. From July 13, 2009, the Zhenjiang municipal government service hotline 12345 integration began preparations for the opening. Zhenjiang municipal government explicitly proposed to Expanded meeting of all city specific deployment.
integration of the external features only one: 24 government departments, the hotline number into one number, ie 12345; operations was changed to , Zhenjiang municipal government office took the case in less than two months to build this platform.
and 114 as a phone number 12345 appears to be, in fact, a service platform, including the front desk to answer, answer, transfer, send one and so on, by the 12345 hotline in conjunction with the network traffic class unit commitment; background answer difficult problems, including supervision, reminders, supervision, comprehensive situation analysis, important information is reflected, etc.), the entire process of supervision by the Zhenjiang municipal government office Ducha Shi commitment. It is reported that the Government hotline Zhenjiang 12345 There are currently twelve lines, can be realized 7x24-hour service.
problems can be resolved by the operator on-site, 10% of the calls by the three government departments at the same time call resolution, and the remaining 5% by the government to send a single, post replies, Tai Fook said.
alternative government policies, information consulting services
and, a hundred business information services to provide users with different life, Although both services, the word is easy for telecom operators, but for the government, but it is a huge change in the concept.
by the, in Zhenjiang, 12345 into the amount of catching up with the phone number of 114 calls. Since the hotline since it opened, including housing construction have been incorporated into human society, education, industry and commerce, public security, environmental protection, and 65 people live and work with closely related functions of the unit.
According to statistics, as of April 2011, 12345 hotline to answer public calls have been more than 28 times, the hotline through rate of 95% or more, online traffic solutions on behalf of more than 24 times, three-way calling 2 times more than a thousand pieces of line solution, a solution rate of 80% or more, delivery of work orders 2 million pieces, gone through re-run rate of 97.82%, 99.14% satisfaction rate people.
Nevertheless, the assessment of the 12345 hotline is not what they say goes by the municipal government departments, Zhenjiang municipal government has specially organized a group of Zhenjiang City, public inspectors, about 100 people, are enthusiastic representatives of the people, the Government hotline specifically judge the effect of 12345. The largest public oversight group of young 73-year-old, the youngest 24 years old.
Zhenjiang Zhang Huai public supervision and team leader talked about the real feelings, he said, see the phone operator and the department. We Inspector panel members that the operator of the 12345 are satisfied, regardless of attitude, recovery, process. 65 related to the government bureau commissioned, the district government offices related interfaces are extremely busy every day.
Zhenjiang model template effect
if the revenue with telecom operators to theory, the entire platform, a hundred this is incomparable. Zhenjiang 12345 overall cost of a year is 80 million.
new government hotline how much the cost, whether the establishment of such a platform will be a substantial increase in expenditure, which is outside the substance of concern. In this regard, Zhenjiang Municipal Government Deputy Secretary-General, Office of the Gutai Fu said that the cost can be open, platform constructed by China Telecom Zhenjiang branch, including the operator's wages, including dozens of year Zhenjiang Telecom to pay 80 million dollars. In the past, departments operate independently, and other expenses add up the cost of more than six times now.
Zhenjiang Municipal Government Deputy Secretary-General, Office of the Gutai Fu (right) photo
Sina Technology interview, he said, compared with the respective government departments MBT Panda over the last few months set up a hotline, in fact, through the integration effect and Outsourcing Customer Service business, reducing costs.
but also a win-win situation, the government hotline build a bridge between the Government and people to improve people's satisfaction, improve government efficiency; Meanwhile, China Telecom, the operator realized from the traditional Class of service outsourcing government work to undertake the transformation of the results beyond the expectations of government, but also for operators in the government and establish a brand for the future expansion of government and enterprise customers a solid foundation.
the effect of such a model has long reflected, can be seen from the Baidu search, over 12,345 mbt sandals sale government hotline has been set up like mushrooms, no matter which operator by the construction, local governments have adopted Zhenjiang hot model use the 12345 number.
12345 Municipal Government Services hotline is open for non-emergency call service platform. Since now, functional changes have already become members of the public to the government of the problem, for consultation and advice is an important channel.
and December 2010, Nanjing, The name change shows that both the platform and the hotline will greatly upgrade the functions.
According to Director of Zhenjiang City Ducha Shi said Liu Weihua, 2011, 12345 Government hotline will also be networked interactive features such as: the public can log on via the Internet 12345 pages, fill in pieces of demands for documents or query demands situation; or will be released to the public service hotline 12345 QQ, QQ way through the line to answer public questions.mbt shoes sale (JUVENILE)
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