Yesterday, the National Post on the March 2011 situation MBT Habari postal notice of consumer complaints, including, in particular, to , Shen Tong three companies.
notice that
this, 70% of questions focused on the transit links
Express Xu Yong, Principal Consultant, Consulting Network, told reporters that It looks like a surface phenomenon, in fact, the industry is extensive management, low-cost competition and other issues are intertwined in-depth comprehensive outbreak, fundamentally speaking, the need for express delivery companies to accelerate change in mode of development, in particular, to the self-accelerating and agents from joining transformation.
Xu Yong told reporters that the loss of deficient express outlets and delivery mainly in the way, there is internal theft, external theft are two risks. In the Transfer Center (transit) and site (end), a larger proportion MBT Kipimo clogs of the Pirates, delivery outside the Pirates of the way are much more.
electric bicycle, is difficult to put in place preventive measures.
Yun, Director of Customer Service Centre Court Qinghui on the
Court Qinghui from the business, told reporters of the operational level, staff in the delivery of
this (short of express loss) issues and the determination.
Court Qinghui told reporters, in order to prevent the shipment terminal, and delivery requirements in the recipient, the presence of the customer to scan the face of express mail, express mail so that GPS information through the terminal will be sent to headquarters, will be able to effectively circumvent the 80% due to Lost.
However, the Court admits Qinghui, although the
this regard, Xu Yong told reporters, Express season, especially in somembt sandals sale This is also a reflection of the express delivery industry can not rely on price increases to protect the quality of service, cost reduction can only be through its own difficulties.
The key issue is 70% concentrated in the transit links, Xu Yong that the specific needs of different enterprises, as the case may be. Should avoid excessive low-end competition
circular data show that the State Post Bureau, the State Post Bureau and the provinces (autonomous regions and municipalities) through the Postal Service, 8691, the complainant has been dealing with complaints effectively (identify corporate responsibility) 4333, 4131 operational issues related to delivery, accounting for 95.3% of the amount of valid complaints.
fact, apart from express delivery business in the Post, the March Consumer reflect
then, express delivery, postal express exactly how to guard against loss should the shortage? Xu Yong said, we must first check in the job, followed by establishment of the blacklist system, from two points in the quality of personnel on guard against the Pirates, while strengthening the technical supervision of enterprises, including monitoring equipment, vehicles and valuables category management, but also to legal education and training of staff. The Government should also increase penalties, increased supervision and exposure.
Xu Yong told reporters that the embarrassment is that the current legal regulation, One of the important factors.
Xu Yong told reporters that while the need to encourage investment in the courier industry, the current service delivery capacity can not meet market demand, competition by encouraging investment while enabling the full, as well as promote industry restructuring, to avoid excessive low side competition.
tact the responsible person when in an interview yesterday, said that the company will the State Post Bureau, At the same time, strengthening the standard operation management and monitoring. Quality of service not up to standard the implementation of special training and education division.
In addition, the reporter found that sort, whether postal or courier services, at present, the main problem remains concentrated in the And in March, the main complaint rate of express delivery companies are the top three home delivery, Huitong Express, CCES. Rhyme, tact and the General were ranked applicant seventh, eighth and fourth place.
circular display, consumer complaints through mediation have been properly handled, is 834,000 yuan economic losses of consumers, consumer complaint handling satisfaction rate of 94.7%.
> Related: Shen Tong Yun of tact and other express delivery companies criticized by the State Post Courier State Post Juji chaos: suspend or stop investment Ma Junsheng State Post Bureau will be subject to heavy penalties: speeding up the State Post courier service standardization Web site dispute with the courier company can accept
notice that
this, 70% of questions focused on the transit links
Express Xu Yong, Principal Consultant, Consulting Network, told reporters that It looks like a surface phenomenon, in fact, the industry is extensive management, low-cost competition and other issues are intertwined in-depth comprehensive outbreak, fundamentally speaking, the need for express delivery companies to accelerate change in mode of development, in particular, to the self-accelerating and agents from joining transformation.
Xu Yong told reporters that the loss of deficient express outlets and delivery mainly in the way, there is internal theft, external theft are two risks. In the Transfer Center (transit) and site (end), a larger proportion MBT Kipimo clogs of the Pirates, delivery outside the Pirates of the way are much more.
electric bicycle, is difficult to put in place preventive measures.
Yun, Director of Customer Service Centre Court Qinghui on the
Court Qinghui from the business, told reporters of the operational level, staff in the delivery of
this (short of express loss) issues and the determination.
Court Qinghui told reporters, in order to prevent the shipment terminal, and delivery requirements in the recipient, the presence of the customer to scan the face of express mail, express mail so that GPS information through the terminal will be sent to headquarters, will be able to effectively circumvent the 80% due to Lost.
However, the Court admits Qinghui, although the
this regard, Xu Yong told reporters, Express season, especially in somembt sandals sale This is also a reflection of the express delivery industry can not rely on price increases to protect the quality of service, cost reduction can only be through its own difficulties.
The key issue is 70% concentrated in the transit links, Xu Yong that the specific needs of different enterprises, as the case may be. Should avoid excessive low-end competition
circular data show that the State Post Bureau, the State Post Bureau and the provinces (autonomous regions and municipalities) through the Postal Service, 8691, the complainant has been dealing with complaints effectively (identify corporate responsibility) 4333, 4131 operational issues related to delivery, accounting for 95.3% of the amount of valid complaints.
fact, apart from express delivery business in the Post, the March Consumer reflect
then, express delivery, postal express exactly how to guard against loss should the shortage? Xu Yong said, we must first check in the job, followed by establishment of the blacklist system, from two points in the quality of personnel on guard against the Pirates, while strengthening the technical supervision of enterprises, including monitoring equipment, vehicles and valuables category management, but also to legal education and training of staff. The Government should also increase penalties, increased supervision and exposure.
Xu Yong told reporters that the embarrassment is that the current legal regulation, One of the important factors.
Xu Yong told reporters that while the need to encourage investment in the courier industry, the current service delivery capacity can not meet market demand, competition by encouraging investment while enabling the full, as well as promote industry restructuring, to avoid excessive low side competition.
tact the responsible person when in an interview yesterday, said that the company will the State Post Bureau, At the same time, strengthening the standard operation management and monitoring. Quality of service not up to standard the implementation of special training and education division.
In addition, the reporter found that sort, whether postal or courier services, at present, the main problem remains concentrated in the And in March, the main complaint rate of express delivery companies are the top three home delivery, Huitong Express, CCES. Rhyme, tact and the General were ranked applicant seventh, eighth and fourth place.
circular display, consumer complaints through mediation have been properly handled, is 834,000 yuan economic losses of consumers, consumer complaint handling satisfaction rate of 94.7%.
> Related: Shen Tong Yun of tact and other express delivery companies criticized by the State Post Courier State Post Juji chaos: suspend or stop investment Ma Junsheng State Post Bureau will be subject to heavy penalties: speeding up the State Post courier service standardization Web site dispute with the courier company can accept
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